Stephen Ennis is the proprietor of The Guest House Insurer and has insurance experience with major UK banks and insurance companies.
Robert Cave-Brown manages the scheme and started working as a Lloyds broker over 25 years ago.
Key Facts about our insurance services: 
The FSA is the independent watchdog that regulates financial services. It requires us to give you this information. Use this information to decide if our services are right for you.
Whose products do we offer?
We offer products from a range of insurers.
Which service will we provide you with?
We will advise and make a recommendation for you after we assess your needs.
What will you have to pay us for our services?
A fee for arranging your insurance, together we a fee for any mid-term changes to your policy may be charged. This will be outlined in your quotation. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
How do I make a claim?
Contact The Guest House Insurer on 01474 355322 between the hours of 9.00am to 5.00pm Monday to Friday.
What if I change my mind and want to cancel my policy?
You have the right to a 14 day cooling off period and must notify The Guest House Insurer within that period of your decision. Should you wish to cancel the policy after 14 days, this request should be given in writing and the return premium will be calculated on a pro-rata basis, but there may be handling charges applicable. Please contact The Guest House Insurer for details of charges applied by Insurers.
Who regulates us?
Enni-Scheme Commercial Insurance Services, Alexandra House, Royal Pier Road, Gravesend, Kent DA12 2BD is authorised and regulated by the Financial Services Authority. Our FSA Register number is 306857.
Ownership
Mr S R Ennis owns 50% of Enni-Scheme
Mrs K R Ennis owns 50% of Enni-Scheme
What do you do if you have a complaint?
If you wish to register a complaint, please contact us in writing to:
The Guest House Insurer, Alexandra House, Royal Pier Road, Gravesend, Kent DA12 2BD. Or by telephone: 01474 355322.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Services.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
No, but all of the insurance companies we place your business with are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.